Your details, and what we do with them.

Hatchfactory is run by David Morgan, a sole trader. He decides what happens to your details, so in the law's words he is their controller.

Controller

David Morgan, trading as Hatchfactory

Where

Mitcham, South West London

Email

[email protected]

Phone

+44 7818 141500

When Hatchfactory becomes a registered company, this notice will be rewritten to name it.

From the enquiry form

Your name, your email, your company, what you need, and your budget band. We use them to reply to you, within two working days.

From a booking

Your name, your email, your budget band and the time you pick. Calendly takes them and sends you the invite for the 30-minute call, with a Google Meet link. We use them to hold the call.

If we work together

Your contact details, and what you send us for the work. We use them to do the work.

If you write to [email protected], we have what you write. We use your details for nothing else.

You ask us to do something: answer an enquiry, or hold a call. Using your details for that is a step you asked for before any contract. The law calls this the contract basis, and it's the one we rely on. If we work together, the contract itself is the basis.

You don't have to give us anything. Without a name and an email, though, we can't reply.

We use Calendly on this website. Five companies handle your details for us, each for one job.

Calendly

The booking

Runs the calendar on Contact, takes your booking and sends the invite. Calendly is our processor: it handles your details on our behalf, under its data processing terms.

Calendly works in the United States. Your details go there under the Data Privacy Framework (its UK Extension), with standard contractual clauses as the fallback.

Google

The call

The booking goes into our Google calendar, the invite carries a Google Meet link, and the call runs on Meet.

GoDaddy

Email

Hosts [email protected], so your emails to us, and the enquiries the form sends, sit in a GoDaddy mailbox.

Cloudflare

Hosting and the form

Hosts this site. When you send the enquiry form, a small function on the site takes it and hands it to Resend.

Resend

The form's email

Emails your enquiry to [email protected]. Resend is our processor: it handles your details on our behalf, under its data processing terms.

Resend works in the United States. Your details go there under the Data Privacy Framework (its UK Extension), with standard contractual clauses as the fallback.

12months

Enquiries and bookings that don't become work.

6years after

Clients: for as long as the work runs, and six years after it ends.

Then we delete them.

This site sets no cookies of its own. It runs no analytics and no tracking.

It keeps one thing in your browser: your answer to the calendar question on Contact, yes or no, so you aren't asked on every visit. It stays on your device and isn't sent to us. Keeping it is strictly necessary to remember the choice you made.

Calendly's calendar on Contact loads only after you say yes. Once it loads, it uses Calendly's cookies. What they are and what they do is in Calendly's privacy notice.

You can ask us:

• what details we hold about you, and for a copy;
• to correct them;
• to delete them;
• to limit what we do with them;
• for them in a form you can take elsewhere.

You can take back your yes to the calendar at any time, with the button in section 6. It stops the calendar loading from then on.

For any of these, write to [email protected].

Tell us first, at [email protected]. We'll acknowledge your complaint within 30 days and answer it without undue delay.

If you're not happy with our answer, you can complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk.